Inbound and Outbound
Call Center Services

Confie BPO services offer a variety of nearshore inbound and outbound call center services that serve as a major game-changer for your company. With these services, even small companies can compete in the big leagues. Regardless of the size of your company, you’ll have the resources and services you need to succeed.

Ready to take your business to the next level? Here is a preview of the inbound and outbound services we have to offer.

What are Inbound Call Center Services and How Do They Work?

How do your customers — and potential customers — reach you? As a decision maker in the 21^st century, you must understand the frustration of a customer who cannot reach a company, especially when there are so many possible ways of doing so now.

Consider these statistics from Brevet:

• 92% of your customer commerce happens over the phone.
• 80% of successful sales happen after a customer receives 5 follow-up calls after an in-person meeting.
• 78% of salespeople employing social media outsell others.

Are your phone lines open 24/7 and staffed with motivated agents who understand your product and services, speak fluent English and have been thoroughly trained in upselling and cross selling your products and services? When a customer is frustrated and doesn’t understand how to operate your product or wants to order a new product, there’s nothing worse than an endlessly ringing phone, a voicemail or an unanswered email or social media post.

Today’s call centers leverage a range of advanced technologies to enhance communication with both potential and existing customers. This ensures that your brand reaches those in need while maintaining strong support for current clients. Key technologies include cloud-based systems, AI-driven routing, and comprehensive customer relationship management (CRM) software. These tools are crucial in preventing customer frustration caused by unanswered calls or unattended voicemails, ensuring queries about your products are addressed promptly and efficiently.

As a decision maker, you focus on optimizing your operations with financial investments that show measurable returns. Inbound call center solutions include providing white glove service for your existing client base, as well as boosting customer acquisition numbers for a reduced cost — all without the expense of recruiting, training, managing and housing your own call center bank. Other inbound services benefits include:

• Exceptional Customer Service
• Increased Productivity
• Retain and Grow Consumer Base
• Measurable Results
• Scalability

What are Outbound Call Center Services and How Do They Work?

Call center outbound services use a variety of communication channels to interact with your existing — and potential — customers. It’s like your dream team of employees who strive every day to meet measurable goals with the main purpose of customer acquisition and customer satisfaction, but without the overhead and hassles of hiring, training and managing a group of people.

Your outbound call center employs skilled and fluent agents, well versed in the latest innovative ways to reach out and find new clients. Using a variety of multi-channel methods, your call center will be actively seeking the people you need to grow your business.

The benefits to outsourcing this aspect of your business are plentiful. First, you’ll be able to save the time and money it takes to recruit, train and pay in-house employees. In-house staff seem to vanish into thin air when you need them the most. Or you may spend your time managing personal conflicts. With an outsourced call center, you are not exposed to any of that.

Second, you can take the time to select a core group of employees who will spend their time doing what you hired them for – not sitting at a desk cold-calling prospects. Whether they are creatives who help you research and develop your next product or salespeople who are meeting prospective clients in person, one thing is for sure: they aren’t spending their time at a phone bank.

A BPO outbound call center is a partner you hire to help achieve your goals: An experienced and flexible partner will help you decide the scalability you want, based on your objectives and budget. You’ll be able to consistently monitor the efficacy of your plan and make changes as needed. The optimization of your operations is ready to begin.