{"id":980,"date":"2022-09-27T18:38:54","date_gmt":"2022-09-27T18:38:54","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=980"},"modified":"2022-09-27T18:42:36","modified_gmt":"2022-09-27T18:42:36","slug":"why-do-customers-leave-and-can-you-retain-them-with-bpo","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-solutions\/why-do-customers-leave-and-can-you-retain-them-with-bpo\/","title":{"rendered":"If Customers Leave, Can You Retain Them With Call Center Outsourcing Services?\u00a0"},"content":{"rendered":"\n<p>Whatever business you&#8217;re in, customer attrition is a fact of life. You\u2019ll lose customers through a variety of means, but poor customer retention efforts should never be one of them. If your customer retention has suffered and you\u2019ve lost customers, can you get them back? It depends on your next steps. Exploring a partnership with a <a href=\"https:\/\/www.confiebpo.com\/solutions\/customer-retention\/\" target=\"_blank\" rel=\"noreferrer noopener\">nearshore business process outsourcing (BPO) customer retention<\/a> expert could be the answer.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is Customer Retention So Important?&nbsp;<\/h2>\n\n\n\n<p>There are many vital reasons why customer retention is so important to your company\u2019s growth. First and foremost, customers are your most important resources. Plus, <a href=\"https:\/\/www.retentionscience.com\/blog\/customer-retention-should-outweigh-customer-acquisition\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer acquisition<\/a> is roughly five times more expensive than customer retention. It\u2019s easier to get your loyal customers interested in your new products and be willing to try them out. These are two big budget reasons you should be putting a huge importance on retention.&nbsp;<\/p>\n\n\n\n<p>If you aren\u2019t actively engaging your following, they\u2019ll begin to drop off for the lure of a company that\u2019s more active and interesting. With today\u2019s tools, there are multiple ways to reach out and touch your customer base to keep them loyal to your brand. A BPO partner has those <a href=\"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/good-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer retention tools<\/a> and agents experienced at using them.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Engagement is Key to Customer Retention&nbsp;<\/h2>\n\n\n\n<p>Among the top reasons for customer churn is engagement \u2013 or lack thereof. Customer engagement is a time-consuming process, but it\u2019s vital to your bottom line. Some of the ways you need to keep in touch with your customers include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Monitoring their use of your product. Are they calling in with questions because they cannot make it work? Are they thrilled with it? How would they feel about reviewing your product? Would it be a good review?&nbsp;<\/li><li>Social media. It goes without saying that in today\u2019s business world, you need an active and constant presence on all social media channels. This is one place where you will see real-time feedback on your products, as well as numerous ways to engage your customers. Social media allows you to go to your customer, rather than requiring them to come to you.&nbsp;<\/li><li>Reaching out to customers who have dropped off the radar. Whether you are calling on the phone, using text or email, contacting customers who aren\u2019t being responsive can go a long way to establishing customer loyalty.&nbsp;<\/li><li>Always keeping your customers informed of any company policy changes that may affect them. When a customer doesn&#8217;t understand the details of their transaction or service because of a recent change in your policies, they naturally get upset.&nbsp;<\/li><\/ul>\n\n\n\n<p>Every company will go through changes in the customer life cycle. Communicating with your customers is essential for a solid relationship. In fact, your customer is your best asset. A good <a href=\"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/outsource-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">BPO call center customer retention service<\/a> can turn average customers into loyal, regular customers. After all, best-in-class service is necessary for retaining quality customers.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Great Customer Service is Vital for Customer Retention&nbsp;<\/h2>\n\n\n\n<p>It has been said that \u201csales get them, but service keeps them.\u201d Expressing and demonstrating attention and appreciation for your customers is vital. One common way to lose a customer is through incomplete or just bad customer service. Although every company wants to give exemplary customer service, problems arise when your operation grows to the point where excellent and constant customer service is not attainable.&nbsp;<\/p>\n\n\n\n<p>Ensuring your customers are happy and taken care of is your top priority. However, maintaining great customer service presents a sizeable challenge when your time is consumed with managing the day-to-day of the company and planning for the big ideas of the future. Therefore, implementing a solid customer\u202fexperience using <a href=\"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/call-center-outsourcing\/\" target=\"_blank\" rel=\"noreferrer noopener\">BPO call center services<\/a> is the best way to achieve your goals without maxing out your or your employees\u2019 bandwidth.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.confiebpo.com\/knowledge-center\/wp-content\/uploads\/sites\/2\/2022\/09\/why-do-customers-leave-can-you-retain-them-with-call-center-outsourcing-services.jpg\" alt=\"customer service agent smiling on the phone\" class=\"wp-image-981\" width=\"730\" height=\"487\" srcset=\"https:\/\/www.confiebpo.com\/knowledge-center\/wp-content\/uploads\/sites\/2\/2022\/09\/why-do-customers-leave-can-you-retain-them-with-call-center-outsourcing-services.jpg 1000w, https:\/\/www.confiebpo.com\/knowledge-center\/wp-content\/uploads\/sites\/2\/2022\/09\/why-do-customers-leave-can-you-retain-them-with-call-center-outsourcing-services-300x200.jpg 300w, https:\/\/www.confiebpo.com\/knowledge-center\/wp-content\/uploads\/sites\/2\/2022\/09\/why-do-customers-leave-can-you-retain-them-with-call-center-outsourcing-services-768x512.jpg 768w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">When Customers Trust Your Brand, They Stay Loyal&nbsp;<\/h2>\n\n\n\n<p>One surefire way to see a customer go is to lose their trust. A 2021 survey of 1,000 consumers concluded that more than <a href=\"https:\/\/www.thedrum.com\/news\/2021\/03\/24\/just-over-third-consumers-trust-brands-say-clear-channel-and-jcdecaux\" target=\"_blank\" rel=\"noreferrer noopener\">80% of customers consider trust<\/a> a deciding factor in their buying decisions. Indeed, failing to deliver on promises or not paying attention to customers&#8217; wants and demands may cost your company their business. Depending on the size of your company \u2013 or the size you would like to be \u2013 this can be a full-time job.&nbsp;&nbsp;<\/p>\n\n\n\n<p>BPO customer retention agents are trained and skilled at getting to the core of a customer\u2019s issues and helping to solve their concerns. This type of engagement can go a long way in earning and keeping customer trust.&nbsp;<\/p>\n\n\n\n<p>In fact, working with a stellar <a href=\"https:\/\/www.confiebpo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">nearshore BPO<\/a> organization enhances your ability to provide prompt, quality customer service \u2013 no matter what day of the week or time of the day. Attentive service builds customer trust in your brand, which fosters customer loyalty and takes your business to a new level. This is the ideal situation because excellent service not only strengthens your business\u2019s relationship with the customers but also encourages them to share their positive experiences with others, which builds even more trust in your organization.&nbsp;<\/p>\n\n\n\n<p>Consumers are just now coming out of lockdown from the pandemic. After spending a couple of years being bombarded with marketing and hand-picked news stories, they&#8217;re looking for people and companies to trust. A BPO with professional <a href=\"https:\/\/www.confiebpo.com\/solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">outbound and inbound call center services<\/a> can lead them to you.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Winning Back Those Lost Customers&nbsp;<\/h2>\n\n\n\n<p>To win back those ever-so-important customers, you must figure out what prompted them to leave. BPO can help with that, too, by reaching out in a non-confrontational way to ask. With a <a href=\"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/6-advantages-of-nearshore-bpo\/\" target=\"_blank\" rel=\"noreferrer noopener\">nearshore BPO<\/a>, agents are English-fluent and culturally apt; they are able to get to the core of the problem and have the skill set to convince some customers to give you another try.&nbsp;<\/p>\n\n\n\n<p>Outstanding customer service that constantly engages your customer base, as well as an outstanding product line are your best bets to beef up your customer retention. Outsourcing customer service and customer retention through <a href=\"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-basics\/how-bpo-can-help-you-reach-your-goals-in-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">business process outsourcing<\/a> or BPO can free you up to focus on your core business development.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Foster Customer Retention with BPO&nbsp;<\/h2>\n\n\n\n<p>Confie BPO specializes in business process outsourcing and can help take your customer service and your business to the next level while your key personnel remain focused on what they do best. Providing great customer service through well-trained BPO employees will help build and maintain trust and is a great way to grow and retain your customer base.&nbsp;<\/p>\n\n\n\n<p>To learn what Confie BPO can do for your business, contact us <a href=\"https:\/\/www.confiebpo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">online<\/a>, email us at <a href=\"mailto:contact@confiebpo.com\" target=\"_blank\" rel=\"noreferrer noopener\">contact@confiebpo.com<\/a> or call us at <a href=\"tel:800-684-2276\" target=\"_blank\" rel=\"noreferrer noopener\">800-684-2BPO<\/a> (2276).&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.confiebpo.com\/information-request\/\">Get Started<\/a><\/div>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.confiebpo.com\/cost-calculator\/\">Cost Calculator<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Whatever business you&#8217;re in, customer attrition is a fact of life. You\u2019ll lose customers through a variety of means, but poor customer retention efforts should never be one of them. If your customer retention has suffered and you\u2019ve lost customers, can you get them back? It depends on your next steps. Exploring a partnership with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-solutions"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/comments?post=980"}],"version-history":[{"count":5,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/980\/revisions"}],"predecessor-version":[{"id":988,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/980\/revisions\/988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/media\/987"}],"wp:attachment":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/media?parent=980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/categories?post=980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/tags?post=980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}