{"id":501,"date":"2021-02-10T22:27:00","date_gmt":"2021-02-10T22:27:00","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=501"},"modified":"2022-07-18T21:54:11","modified_gmt":"2022-07-18T21:54:11","slug":"call-center-bpo-benefits","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/call-center-bpo-benefits\/","title":{"rendered":"4 Benefits Of Having The Right BPO For Your Call Center"},"content":{"rendered":"<div class=\"s-cms-content\" id=\"posts-megablock-block_62bcd169c78dc\">\r\n                                        <p>When you choose the right company for business process outsourcing (BPO), both you and your customers will benefit. Here\u2019s a quick list of the top reasons why having the right BPO for your call center can enhance your business\u2019s success.<\/p>\n<h3>1. Your Customers Can Access You Anytime, Anywhere<\/h3>\n<p>These days, customers don\u2019t want to wait around until business hours if they have a question. They want answers right away. With a quality BPO, you can get 24\/7\/365 service for all inquiries and concerns. Even better, when you\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/customer-service\/\">choose Confie BPO for customer service<\/a>, your customers will have access to email, SMS, chat, and phone support. They\u2019ll be happier and more likely to stick with you in the long term.<\/p>\n<h3>2. You\u2019ll Get More Leads<\/h3>\n<p>When a BPO provides\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/lead-generation\/\">lead generation services<\/a>, it can help you curate new sales, upsell to existing customers, or build brand awareness for future sales. Why take time away from your already-business sales team? Our BPO can handle both business-to-consumer and business-to-business prospects, so you don\u2019t have to fit this into your schedule.<\/p>\n<h3>3. You Won\u2019t Have to Worry About Property Management<\/h3>\n<p>Hiring and managing your own call center team is just the tip of the iceberg. When you operate a call center on your own, you also need a facility to hold everyone. Confie BPO takes away this stress by\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/facility-and-procurement\/\">procuring and managing all facilities<\/a>\u00a0for your BPO team. You\u2019ll be able to save hundreds of workforce hours each year and make better use of the employees who would have been responsible for managing the facility.<\/p>\n<h3>4. You Can Hold on to More Customers<\/h3>\n<p>Customer retention requires a particular skill set. Phone operators need to be persuasive without being pushy. Confie\u2019s BPO team has mastered the skill of\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/customer-retention\/\">convincing customers to stick with your business<\/a>. When you save customers, you\u2019ll make more money. Studies show that\u00a0<a href=\"https:\/\/media.bain.com\/Images\/BB_Prescription_cutting_costs.pdf\" target=\"_blank\" rel=\"noopener\">a 5% increase in customer retention<\/a>\u00a0can equate to a 25% increase in profit.<\/p>\n<h2>Find the Best BPO for Your Call Center<\/h2>\n<p>If you\u2019d like to enjoy these benefits of quality BPO, choose Confie BPO Services.\u00a0<a href=\"https:\/\/www.confiebpo.com\/why-confie\/\">Learn more about what we provide<\/a>, or\u00a0<a href=\"https:\/\/www.confiebpo.com\/contact-us\/\">contact us now<\/a>\u00a0to get started.<\/p>\n                                                <div class=\"c-button__wrapper\">\r\n                                                                    <a class=\"c-button c-button--blue\" href=\"https:\/\/www.confiebpo.com\/information-request\/\">\r\n                            <span class=\"u-hidden-visually\">Get Started <\/span> Get Started                        <\/a>\r\n                                                                    <a class=\"c-button c-button--fuschia\" href=\"https:\/\/www.confiebpo.com\/cost-calculator\/\">\r\n                            <span class=\"u-hidden-visually\">Cost Calculator <\/span> Cost Calculator                        <\/a>\r\n                                    <\/div>\r\n                        <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-bpo-benefits"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":9,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/501\/revisions"}],"predecessor-version":[{"id":797,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/501\/revisions\/797"}],"wp:attachment":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/media?parent=501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/categories?post=501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/tags?post=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}