{"id":491,"date":"2021-02-24T22:21:00","date_gmt":"2021-02-24T22:21:00","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=491"},"modified":"2022-07-18T21:53:32","modified_gmt":"2022-07-18T21:53:32","slug":"bpo-2021-trends","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-basics\/bpo-2021-trends\/","title":{"rendered":"BPO Trends To Expect In 2021"},"content":{"rendered":"<div class=\"s-cms-content\" id=\"posts-megablock-block_62bccfe846563\">\r\n                                        <p>Business process outsourcing learned to adapt and finally thrived in 2020 with the coronavirus quarantine. Now that a return to normal is on the horizon, how will BPO respond? Let\u2019s take a look at some of the biggest BPO trends you can expect in 2021.<\/p>\n<h2>1. Integration of New Technology<\/h2>\n<p>The cloud is the\u00a0<a href=\"https:\/\/www.techradar.com\/news\/the-best-cloud-storage\" target=\"_blank\" rel=\"noopener\">way of the future<\/a>, so it\u2019s no surprise we should see BPOs using it this year. These companies may even begin to automate their services for greater efficiency. This might mean using bots and AI to quickly answer customer inquiries or route more complicated questions to a representative.<\/p>\n<p>BPOs aren\u2019t the only ones who will be utilizing new tech. So will their customers, which is why a solid BPO will\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/technical-support\/\">offer beginning-to-end solutions<\/a>\u00a0to help customers implement security tools, install firewalls, and more.<\/p>\n<h2>2. More Social Media Management<\/h2>\n<p>More and more customers are turning away from placing calls and instead relying on social media to get answers. As more companies use social media to enhance the customer experience, it\u2019s only natural that BPOs will step in to help manage the process.<\/p>\n<p>BPOs can offer\u00a0<a href=\"https:\/\/www.confiebpo.com\/solutions\/customer-service\/\">24\/7 chat and messaging<\/a>\u00a0over social media so that customers can get information when they want through the channels they already use. This can improve a company\u2019s online reputation while also providing more customer satisfaction.<\/p>\n<h2>3. More Transparency<\/h2>\n<p>Traditionally, BPO companies made it challenging to learn more about their pricing and policies. Thankfully, that taboo is changing. As more and more startups are getting into the BPO game, competition is becoming fierce. This means BPO companies are becoming\u00a0<a href=\"https:\/\/www.confiebpo.com\/about-us\/\">more transparent about their contracts and services<\/a>, making it easier for smaller businesses to get on board.<\/p>\n<h2>Stay on Top of the BPO Industry With Confie<\/h2>\n<p>For more than 20 years, Confie BPO has provided superior call center BPO for companies worldwide. Learn more about our services and how we\u2019re staying on top of the latest BPO trends by\u00a0<a href=\"https:\/\/www.confiebpo.com\/contact-us\/\">contacting us today<\/a>.<\/p>\n                                                <div class=\"c-button__wrapper\">\r\n                                                                    <a class=\"c-button c-button--blue\" href=\"https:\/\/www.confiebpo.com\/information-request\/\">\r\n                            <span class=\"u-hidden-visually\">Get Started <\/span> Get Started                        <\/a>\r\n                                                                    <a class=\"c-button c-button--fuschia\" href=\"https:\/\/www.confiebpo.com\/cost-calculator\/\">\r\n                            <span class=\"u-hidden-visually\">Cost Calculator <\/span> Cost Calculator                        <\/a>\r\n                                    <\/div>\r\n                        <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-491","post","type-post","status-publish","format-standard","hentry","category-bpo-basics"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/comments?post=491"}],"version-history":[{"count":8,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/491\/revisions"}],"predecessor-version":[{"id":795,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/491\/revisions\/795"}],"wp:attachment":[{"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/media?parent=491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/categories?post=491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.confiebpo.com\/knowledge-center\/wp-json\/wp\/v2\/tags?post=491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}