{"id":2471,"date":"2024-12-20T18:59:10","date_gmt":"2024-12-20T18:59:10","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=2471"},"modified":"2025-01-15T02:36:25","modified_gmt":"2025-01-15T02:36:25","slug":"select-a-secure-call-center","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-call-center\/select-a-secure-call-center\/","title":{"rendered":"Select a Secure Call Center: Cybersecurity Measures for Remote Work in BPO"},"content":{"rendered":"
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Leveraging remote call center tools is one of the best strategies to cut costs, boost efficiency, and enhance the customer experience in one fell swoop. However, using digital outsourcing also introduces some major cybersecurity concerns. Working with call centers with high-security best practices is essential if you want to achieve rapid growth without putting your sensitive business information at risk.<\/p>\n

Offering remote support is standard for many modern business process outsourcing (BPO) contact centers, but they don\u2019t all have the same security standards. Exploring the landscape of telecommuting and cyber threats can help you select a strategic BPO partner who will proactively safeguard your digital details.<\/p>\n

Cybersecurity: The Key to Remote Outsourcing<\/h2>\n

Work-from-home capabilities completely transformed the call center industry. Instead of having to manage physical call center environments, BPO companies can now build a talented global workforce that\u2019s available around the clock, all while limiting their overhead and passing the savings along to their clients.<\/p>\n

However, the telecommuting revolution also made cyber security for remote workers a sudden, pressing concern for BPO providers. Managing internal cybersecurity is challenging enough; work-from-home employees introduced additional challenges, such as unsecured devices, vulnerable networks, and less oversight when it comes to digital scams, viruses, and more.<\/p>\n

By taking action and building secure systems for both in-office and telecommuting workers, reputable BPO providers can optimize their workforce and boost productivity for their clients while managing key risks. When searching for call center services for your business, it\u2019s critical to find an industry-leading solution that will prioritize your digital safety through remote solutions.<\/p>\n

Understanding Remote Work Cyber Security: Statistics To Know<\/h2>\n

Working from home is on the rise, and cybersecurity threats are increasing with it. The cost of cybercrime is expected to exceed $10.5 trillion in 2025<\/a>, making it a major financial barrier for businesses of all kinds. While not all of these losses are related to telecommuters, work-from-home systems are still a major concern based on these remote work cybersecurity statistics:<\/p>\n