Outsourcing your business processes can help you no matter what stage your company is in. Whether you need to grow but don’t want to handle the hiring, training and non-core operational processes, or you’re looking for a way to cut expenses to improve your margins, nearshore business process outsourcing (BPO) can help.
With so many choices for nearshore call center services available, it may be hard to narrow down your options. For companies based in the U.S., a nearshore business process outsourcing company in Mexico should certainly be on the short list. Here are three reasons why.
Cost Advantage
Partnering with a nearshore call center BPO company in Mexico helps you cut costs in two ways. First, your labor costs will be lower when compared to those in the U.S. This is not only the case for wages, benefits and taxes, but because you don’t need to worry about spending money constantly hiring and training your team. In most cases, the support staff is also included in the agent’s rate. On average, fully-burdened wages can be 30 to 40 percent lower than those in the U.S. for nearshore call center services. Second, operational costs can also be lowered because you don’t need to invest in all of the capital expenses that are linked to certain business processes. Whether it’s office space, furniture, equipment or network infrastructure, you can avoid upfront expenses and ongoing maintenance when you outsource your business processes to Mexico.
Geographic Proximity
Choosing to outsource your business processes to Mexico comes with the distinct advantage of physical proximity, especially compared to other options as far away as Asia. Confie, for example, is just one mile from the U.S.-Mexico border. That’s a mere nine miles from San Diego and only a five-hour flight from New York. This makes it easy to schedule on-site meetings with your nearshore call center services provider without spending a fortune on airfare or committing several days to an overseas trip.
Technology and Infrastructure
By choosing a nearshore BPO company in Mexico, you’ll ensure you have access to the best technology and infrastructure available. This element is key in guaranteeing that your business constantly has the security and continuity it needs for smooth operations. Don’t overlook the importance of sufficient network, system, and power redundancies to keep your company running at all times.
Creating an outsourcing partnership in Mexico can be an opportunity full of potential in expanding your business without hurting your bottom line.
Get the Best Nearshore BPO Call Center Services Today
It’s clear there are a lot of advantages to picking a BPO call center service that’s close and easily accessible. Choosing a company that has the experience to propel your business to new heights is the next step. At Confie, we understand every aspect of BPO. To discover what we can do for your business, all you have to do is give us a call at 800–684–2BPO (2276) or contact us today!
